A major challenge of building and running and IT support group is creating a support structure that channels problems and services to the best resource, while maintaining effective management and customer satisfaction. The Nexsus Technical Support Group (TSG) enables delivering of quality support services, which involves preventive problem solving that extends towards a continual and encompassing mode of operation. Successful operation of automatic recovery.
In order to be effective and efficient a "Software Factory" requires considerable organizational, process and project discipline. These disciplines typically involve: high quality requirements gathering, derivation, management, and packaging; rigorous program management; effective resource management and allocation; proven/reusable components; and excellent project scheduling and control. Effective software factories rely upon the use of well balanced and consistent processes and productivity tools that allow existing components, applications, and systems to be easily consumed, integrated, and orchestrated in the construction of software deliverable. Nexsus's unique Software Factory Approach (SFA) of software development is a methodology designed to ensure maintainability of code and consistent software quality. The Software Factory Approach addresses the key issues of interchangeability of code authorship, transition management and operational efficiency improvement. A software factory is a set of software intensive systems satisfying the specific needs of a particular market segment & is developed from a common set of core assets in a prescribed way. Features of the SFA:
For the implementation of enterprise solutions; we delve into the crux of various visible factors, like proper understanding of domain, work processes, inter and intra-enterprise relationship management etc., since any enterprise-wide solution affects such factors at different levels. Nexsus understands it's client's specific requirements before designing the solutions. From organizational to process mapping, we work with clients at a grass root level to assess the requirement. This is followed by a comprehensive business re-engineering exercise to eliminate redundant practices. This streamlines the processes with more congruity. We then begin to work on functionality requirements, the required technology platform and the legacy database porting strategies that help us design the solution. The internal domain specialists develop the solution with mandible support from our technology experts. The whole procedure is tested meticulously and implemented at the client's location(s). IT competence in the SME sector is low compared to large enterprises, due to the lack of well-grounded IT departments. The computerization is in islands with automated functions like accounts, payroll and inventory. We have observed that these are standalone applications and they cannot be logically integrated into a common architecture as they do not function in harmony. Facing stringent budgetary constraints, SME's need IT consulting support to ensure best value for money. We have maneuvered our services to assist SME's in procuring scalable IT solutions for gaining optimum superiority in business. All infrastructural shortcomings are dissolved in this process. The research work at Nexsus is an extension of its consulting work. We evaluate new technologies and third-party solutions regularly, while carrying out technology evaluation studies on our client's behalf. Depending on the need, we devise suitable third-party solutions and apply extensive testing of functionality, technical competence, system architecture and scalability under simulated conditions. The recommendation reports follow.
Our research also focuses on various other IT-related issues including hardware, network design & implementation, Internet-enabled technology, managerial challenges and training issues. In other words, our Research and Development team prepares ground for our consulting assignments, giving a candid description of our work methodology. Nexsus Techno Solutions is primarily a consulting and Research Company, our domain knowledge is substantial in the Telecommunications industry and also in industries such as Finance, Manufacturing, Hospitality, Health and Travel. Nexsus takes care of the business process mapping, needs assessment, implementation, training and commissioning. Since we design these solutions, the customization and optimization process is managed ably. We offer these solutions as licensed products. The off-the-shelf products can be availed on a pay-per-use basis. Nexsus Techno Solutions Pvt Ltd., established in the year 2004, is a technology solution provider, focused on CTI products and services and Application Software development using proprietary strengths in latest technologies. Nexsus has successfully catered to the domestic CTI market needs, creating high revenue earning possibilities and at the same time managed to achieve a compounded growth rate of over 100% since its inception.
Nexsus is promoted by first generation entrepreneurs, started their foray into CTI product development and marketing as a small but smart initiative, he initial focus was to develop a simple and affordable Voice Logger that the stock brokers can use for recording the transactions that take place between the broker agents and their customers. Aided by the mandate from Securities Exchange Board of India (SEBI) that all stock traders must have voice records for all their trading activities, and rapid development of the Voice Logger, Nexsus could capture the market quickly and continue to service them efficiently. The Voice Logger product, now known in the market as "Call Confine", has grown from strength to strength and has captured a market share of more than 60% in the domestic market. Nexsus has subsequently developed IVRS product named "Inter Act" and OBD product named "Max Dial" and a hybrid combination of IVRS and Outbound Dialing (OBD) named "Call Balance", to address the growing needs of the ITES market. |
AuthorWrite something about yourself. No need to be fancy, just an overview. Archives
December 2015
Categories
All
|