CTI or Computer Telephony Integration is the most effective and efficient tool for integrating computer software to telephonic systems.
How quickly a call centers responds and reacts to a complain takes that company a long way in winning customers.
What does CTI do?
CTI not only integrates calls to computers it makes it available to answer calls and direct them to the department in demand. It also facilitates escalation of calls to managers/ supervisors or to other specific agents.
It helps the customer care executives big time as they can see who is calling them before even answering the calls. Companies that have CTI installed have happier executives as well as customers.
CTI aims at making things easier for both the ends. CTI can also stand for Customers Time is Important! Having or not having CTI installed in a call center can determine the success and growth of a company in today's time.
It makes the whole experience of the interacting between customer and customer care representatives very smooth and hassle free. This system has done away with the customers need to give his detail every time the call was transferred. With CTI a customer's information gets stored and displayed no matter how many times he/she changes agents.
In case a customer wants human help after consulting the IVR system the CTI makes use of the information collected in the process. This information is then further used to transfer the call to the concerned representative.
CTI synchronizes data. When a call is transferred from one agent to another or escalates from agent to manager the data fetched so far also automatically moves along with the calls.
Latest ways to provide better customer services is the need of the hour. Today the competition is cut throat. Little things have the capacity to make a huge difference. Customer satisfaction has been given prime importance and CTI makes sure this factor is very well taken care of.
Nexsus Techno solutions pvt Ltd are the masters of installing CTI technology for a hassle free customer and agent interaction.
Nexus Technology Solutions reviews the upcoming and every changing technologies and strives to give you the most updated and the best always.
How quickly a call centers responds and reacts to a complain takes that company a long way in winning customers.
What does CTI do?
CTI not only integrates calls to computers it makes it available to answer calls and direct them to the department in demand. It also facilitates escalation of calls to managers/ supervisors or to other specific agents.
It helps the customer care executives big time as they can see who is calling them before even answering the calls. Companies that have CTI installed have happier executives as well as customers.
CTI aims at making things easier for both the ends. CTI can also stand for Customers Time is Important! Having or not having CTI installed in a call center can determine the success and growth of a company in today's time.
It makes the whole experience of the interacting between customer and customer care representatives very smooth and hassle free. This system has done away with the customers need to give his detail every time the call was transferred. With CTI a customer's information gets stored and displayed no matter how many times he/she changes agents.
In case a customer wants human help after consulting the IVR system the CTI makes use of the information collected in the process. This information is then further used to transfer the call to the concerned representative.
CTI synchronizes data. When a call is transferred from one agent to another or escalates from agent to manager the data fetched so far also automatically moves along with the calls.
Latest ways to provide better customer services is the need of the hour. Today the competition is cut throat. Little things have the capacity to make a huge difference. Customer satisfaction has been given prime importance and CTI makes sure this factor is very well taken care of.
Nexsus Techno solutions pvt Ltd are the masters of installing CTI technology for a hassle free customer and agent interaction.
Nexus Technology Solutions reviews the upcoming and every changing technologies and strives to give you the most updated and the best always.